TERMS AND CONDITIONS
These Terms and Conditions shall be applicable by Alejandro Gil (hereinafter "Feel Wood"), with ID 48036993K with registered office at C/Mallorca 51-53, 08029 Barcelona, regulate the online purchase service that will allow the contracting of the products and/or services offered on the website www.feelwoodwatches.com (hereinafter "the Website").
Feel Wood is the owner of the Website and provider of the products and/or services marketed through it.
The contractual relationship of purchase and sale involves the delivery, in exchange for a price expressly determined on this Website, of a specific product or service.
The purchase through this website implies adherence to the T&C in the version published at the time of accessing the Website, which implies that the User:
- You have read and understand the contents of this document.
- You are a person with sufficient capacity to contract.
- You agree to comply with the obligations contained in the document.
The User is responsible for the veracity of the data provided during the online purchase process. Likewise, in the event that the contracting on this Website requires the registration of the User, the User has full responsibility for the use and custody of the User name and password provided, responding for the acts that are carried out with these. The User must warn the provider, as soon as he/she becomes aware of it, about the loss, disclosure or unauthorized access by a third party to his/her private area of registered User.
Feel Wood reserves the right to modify these T&Cs, without affecting the products or services that have been purchased through the Website prior to such modification.
ORDERS AND CONDITIONS OF SALE
- In order to place an order, the User must be over 18 years of age.
- To be able to place the order, the User must provide all the data required in the purchase process, which will be necessary to correctly fulfill the order.
- To make purchases on the Website it is necessary that the address of receipt of the package and the billing address are located in Europe, with the exception of the Canary Islands, Ceuta and Melilla and Switzerland where no shipments are made.
PRICE, PAYMENT AND DISCOUNT CODES
All prices of products or services on the Website include VAT and other taxes that may be applicable. In any case, prices will be expressed in Euros (€).
The prices reflected for each product or service do not include shipping costs, handling, packaging, shipping insurance or any other additional service to the product or service purchased, unless expressly stated otherwise. Any of these additional costs that may be applicable will be communicated to the user before formalizing the purchase.
The prices applicable to each product or service will be those published on the Website and applied automatically by the contracting process in the last phase of the same. The User assumes that the economic valuation of some of the products or services offered may vary in real time. In any case this will always be communicated prior to the formalization of the sale.
The User agrees to pay at the time of placing the order, and may pay in any of the payment methods specified on the Website.
After the payment has been made, the User will receive an e-mail confirming the order, which will include a summary of the items purchased, the shipping method requested and the destination address.
Feel Wood may periodically offer discount codes to its Users. Such discounts may only be applied in accordance with the instructions specified by Feel Wood with respect to each code, and in any case Users may only use a single code per order.
The use of discount codes will not be compatible with certain promotional actions and collections.
DELIVERY TIME AND PLACE
Feel Wood will deliver orders to the address indicated by the User in the corresponding purchase form.
Feel Wood assumes no responsibility when the delivery of orders is not carried out as a result of false, inaccurate or incomplete information provided by the User, or for any other reason attributable to the User.
Feel Wood will take all necessary measures to ensure that delivery can be made within the agreed deadline. Feel Wood considers confirmation of payment, by any of the systems that are enabled, a necessary condition to be able to maintain delivery deadlines. However, the deadlines indicated to the User are an estimate and may vary due to logistical reasons or force majeure.
Delivery times can be consulted on the purchase form as well as in the FAQs section of the Website.
Delivery shall be deemed to have taken place from the moment in which Feel Wood or the transport company contracted by it places the product at the disposal of the User.
PRODUCT FEATURES, WARRANTY AND REPAIR
CONTENT AND DURATION OF THE WARRANTY
Feel Wood watches are wooden products that are sensitive to the passage of time, so they may undergo modifications, such as slight changes in colour. In terms of resistance to water and liquids, Feel Wood watches are only resistant to splashes, they are not submersible and it is therefore recommended that the Customer avoids getting them wet. It is also recommended that they are kept away from any source of ignition or corrosive gases. The Customer is informed that Feel Wood watches, being made of wood, are more delicate products than a watch made of steel or similar material. It is therefore recommended that they are treated with care, avoiding knocks or rubbing against surfaces that could damage the condition of the wood. In the event that the product is damaged by any of the above, Feel Wood will not be held responsible for the condition of the product after the event.
Our watches are made according to Feel Wood's quality standards. However, your watch is covered by a limited warranty against any manufacturing defects for a period of 24 months from delivery of the order. Manufacturing defects include the watch movement, indexes, dial and hands. The customer must contact Feel Wood to report any defects in the product and send graphic documents showing the defects.
This warranty will only be valid when sent with proof of purchase (indicating the date of purchase, model and name of the dealer) together with the defective product during the warranty period. Feel Wood reserves the right not to offer the warranty service free of charge if the documents indicated are not presented or if the information contained therein is incomplete or illegible. If returned within the warranty period, Feel Wood undertakes to repair or replace the defective watch or any of its parts at no additional cost. This warranty covers transport costs.
This warranty does not cover any of the following:
- Defects and damage due to loss, theft, fire, water or natural disaster.
- Breakdown or damage caused by improper use (getting it wet), lack of care (knocks, crushing, dents, broken glass...) or accidents.
- Defects and damage due to normal wear and tear.
- Consumables (components that are expected to need periodic replacement during the life of the product, such as batteries).
RETURNS AND EXCHANGES
The return and exchange policy only applies to products purchased through our official website.
In the case of a defective product, you must contact firstname.lastname@example.org within 7 days of receiving the order and send us an image clearly showing the defect, and we will try to verify that the product is indeed defective.
If you have to send the product to the warehouse, Feel Wood will pay the shipping costs. As soon as we verify that the product is defective, we will refund or exchange it for the affected User.
If you receive an order that does not correspond to what you purchased, you must contact email@example.com within 14 days of receiving the order and send us an image showing everything you have received with their respective references in the box and proof of payment and shipping. We will give you a solution once we have verified the contents.
If you have to send the product to the warehouse, Feel Wood will pay the shipping costs. As soon as it is verified that the order was wrong, the User will be refunded or exchanged.
The product must not have been used and must be in its original box with the case and any accompanying labels.
ORDER CHANGES OR RETURNS
For exchanges or returns Feel Wood Watches will only refund the price of the products purchased. Shipping costs will be borne by the customer. The deadline for any exchange or return is 14 days from receipt of order. Orders placed on Black Friday and Christmas have an extended return period until the following January 13th.
The product must not have been used and must be in its original box with the case and any accompanying tags.
Please contact us at firstname.lastname@example.org for further instructions on how to return the product.
DEADLINE FOR RECEIPT OF REIMBURSEMENT
Once the package has been returned to our offices or warehouse, it is processed before being approved for return. The product must be shipped within 14 days of receipt of the order, must be unused and must be in its original box with its case and any accompanying labels.
If your return is approved, a full refund of the price of the merchandise will be issued within 7 business days and you will be notified by mail of the transaction. Once the refund is issued, you can expect it to be effective within 5-10 business days.
RETURNS ON ENGRAVED PRODUCTS
Engraved products will not have the option to return as they are considered personalized items. The 2 year warranty remains and in case the product has a manufacturing defect it will be repaired or replaced by a new one with the same engraving.
USE OF THE WEBSITE
The Website provides access to Internet content belonging to Feel Wood to which the User may have access. The User assumes responsibility for the use of the Website. This responsibility extends to the registration that may be required to access certain services or content. In such registration, the User shall be responsible for providing truthful and lawful information.
The User agrees to make appropriate use of the content and services that Feel Wood offers through its Website and, by way of example but not limited to, not to use them to:
(i) engage in activities that are illicit, illegal or contrary to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, in support of terrorism or in violation of human rights;
(iii) cause damage to the physical and logical systems of Feel Wood, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage; (iv) attempt to access and, where appropriate, use the email accounts of other Users and modify or manipulate their messages.
Feel Wood reserves the right to remove any comments and contributions that violate the respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that violate youth or childhood, public order or safety or that, in its opinion, are not appropriate for publication.
PROTECTION OF PERSONAL DATA
Feel Wood complies with the guidelines of Organic Law 15/1999 of 13 December on the Protection of Personal Data, Royal Decree 1720/2007 of 21 December, which approves the Regulation of development of the Organic Law and other regulations in force at all times, and ensures the correct use and processing of the User's personal data. To this end, along with each form for collecting personal data, in the services that the User may request from Feel Wood, the User will be informed of the existence and acceptance of the specific conditions for the processing of their data in each case, informing them of the responsibility of the file created, the address of the person responsible, the possibility of exercising their rights of access, rectification, cancellation or opposition, the purpose of the processing and the communication of data to third parties, if applicable. Likewise, Feel Wood informs you that it complies with Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce and will request your consent to the processing of your e-mail for commercial purposes at all times.
INTELLECTUAL AND INDUSTRIAL PROPERTY
Feel Wood, by itself or as an assignee, owns all intellectual and industrial property rights of its website, as well as the elements contained therein (including, but not limited to, images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by Feel Wood or its licensors. All rights reserved. Pursuant to the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including making available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, are expressly prohibited without the express authorization of Feel Wood. The User undertakes to respect the Intellectual and Industrial Property rights owned by Feel Wood. You may view the elements of the website and even print, copy and store them on the hard drive of your computer or any other physical medium as long as it is solely and exclusively for your personal and private use. The User shall refrain from deleting, altering, evading or manipulating any protection device or security system installed on Feel Wood's pages.
Feel Wood reserves the right to make unannounced changes it deems appropriate on its website, and may change, delete or add content and services provided through the same as well as the way in which they are presented or located on its website.
Feel Wood may modify at any time the conditions specified here, being duly published as they appear here. The validity of the aforementioned conditions will depend on their exposure and will remain in force until they are modified by others duly published.
LINKS AND HYPERLINKS
In the event that the Website contains links or hyperlinks to other Internet sites, Feel Wood shall not exercise any control over such sites and content. Under no circumstances shall Feel Wood assume any responsibility for the contents of any link belonging to an external website, nor shall it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, truthfulness, validity and constitutionality of any material or information contained in any such hyperlinks or other Internet sites. Likewise, the inclusion of these external connections does not imply any type of association, merger or participation with the connected entities.
Feel Wood will pursue the breach of these conditions as well as any improper use of its website, exercising all civil and criminal actions that may correspond to it by law.
In the event that any Clause of these T&Cs is declared invalid, the remaining Clauses shall remain in force and shall be construed in the spirit of these T&Cs.
APPLICABLE LAW AND JURISDICTION
These conditions shall be governed by or interpreted in accordance with Spanish law in all matters not expressly established.
Feel Wood and the User agree to submit any dispute that may arise from the provision of the products or services covered by these T&Cs to the Courts and Tribunals of the domicile of the purchasing party, if the User is an end consumer, or, if applicable, to the Courts and Tribunals of Barcelona if the User is a company.